Refund policy
Product Return Policy
If it becomes necessary to return a product, please contact Customer Service to obtain a Return Materials Authorization (RMA) number. Requests to return products must be made within 30 days of receipt of the material and returns to Captiv8 must be received within 30 days of RMA authorization. A 25% restocking fee will be deducted from refund to be issued. All returns must be authorized by Captiv8 and be packed and labeled in accordance with DOT regulations applying to transportation of hazardous materials and in a manner which will preserve the product from any damage in order to insure proper credit. To insure prompt handling, the return authorization number should be placed on the outside of the package and a detailed explanation of the defect enclosed with the Product. Captiv8 will attempt to accommodate all reasonable requests for returns; however, all returned items are subject to a restocking fee. The following Products cannot be returned:
Products which cannot be resold or are not in original packaging;
Products which require refrigeration or are otherwise perishable;
Products purchased on a Special Order Basis;
Products not purchased directly from Captiv8; and
Products with an expired shelf life; and Products which have been discontinued.